Our contact information

By email:
Business email address ( is the default)

By standard mail:
Your business name
Street number and name
City, State, Zip code

By phone:
555 555-1212 (between H a.m. and H p.m. time zone)

Shipping Info In USA, we ship all the orders in the same day from Chicago by USPS Priority Mail or UPS. Normally it takes 1-4 days to the US address. No Tax shipping and handling cost: USA international Ground 4.99 per order + 1.00 per item 9.99 per order + 2.00 per item Air 8.00 per order + 2.00 per item 12.00 per order + 3.00 per item

Shipping and handling charges for 'Second Day Air' is $29.95. Shipping and handling charges for 'Next Day Air' starts $36. All orders typically ship in the same business day, and the normal delivery time will be 1-4 business days for the USA address, 3-6 business days for most European countries, 4-10 business days for other countries. Due to variation of postal service in different areas, some areas may take a little longer. Shipment confirmations are sent via e-mail. If an item is out of stock we will notify you via e-mail with the approximate ship date. You will have the option to cancel if the date is unacceptable.

Order Tracking

After you finish your on-line order, you will receive an e-mail to confirm your order and show the ordered items plus payment method information. Please check your shipping address again to make the shipping address is correct. When we send your order out, you will receive a tracking # for your package by another e-mail.

Wrong Address Problems:

If the address you gave us has any mistake causing the package to be undelivered, we will send your purchase again but shipping will then be charged again.

Warranty Aten kvm products have one year limited warranty. All continuous ink systems have 2 months warranty, Due to the nature of the CIS and the refillable cartridges, we will charge 15% of restocking fee for all returns. 90 days warranty for all our flashcard products; Some of the other products come with a limited manufacturer warranty. Please contact us to inquiry the warranty poclicy for specific products. will not be responsible for any damages after the customers use the products.

Out Of Stock Items Sometimes products may sell out before each order is fully processed. If this occurs on your order, you will be notified by email.

Refund and Exchange Policy Within 30 days of receipt of your order, you may return any product in its original packaging and condition for a refund,a 15% restock fee will be applied. All defective products will be replaced at our discretion. Shipping charges are NOT refundable under any circumstances. Either refund or exchange, you must ship back your item(s) to by your cost at first. All returns must have a RMA#((Return Merchandise Authorization)) from us, or we will refuse to accept the return.

Order Acceptance Policy Your emailed receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Item availability and prices are subject to change at any time, without notice. reserves the right to limit quantities, and to decline the acceptance of any order for any reason.

Payment Method

All prices are in U.S. Dollars. All orders placed through our online store are handled by a secure server hosted by Yahoo. We accept VISA, MasterCard, American Express, Discover, Dinner's Club and Paypal. Your credit card information is 100% safe, third party handle credit card info for us. we have no access to your credit card information, so you do not need to worry about it at all.